Privacy Policy of Zorro AI

Last updated: May 6, 2025

Welcome to Zorro AI ("we," "our," "us," or "Company"). This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Please read this policy carefully. If there are any terms you don't agree with, please discontinue using our Services immediately. We welcome your feedback at hello@zorro-ai.com.

To use Zorro AI, you must approve this privacy policy, our terms of use, and provide consent for us to access your communications accounts and interact with service providers on your behalf.

Table of Contents

Information We Collect

Information you provide or we access:

  • Basic account details you provide when registering
  • Connected account credentials
  • Service-related communications
  • Any other information you choose to provide

Google User Data:

When you connect your Google account, we collect:

  • Email messages and attachments to analyze service-related communications (e.g., receipts, order confirmations, shipping notices, invoices, and other shopping-related or service-related notices).
  • Information needed to send emails on your behalf when negotiating with service providers.
  • Information needed to manage your inbox by filtering and deleting unnecessary service provider notification emails due to Zorro negotiations.
  • We access this data using the https://mail.google.com/ scope, which allows us to provide comprehensive email management services.

Zorro AI’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We also adhere to Google's Privacy Policy & Google's Terms of Service.

When you grant consent for email inbox access, Zorro AI captures email header data then identifies emails that:

  • Appear to be receipts, order/purchase/shipping confirmations, or invoices from merchants or service providers;
  • Appear to be promotional content or service-related notices from merchants or service providers; or
  • Relate to other potential savings or service management opportunities from service providers.

The body copy of these selected emails is then retrieved, decrypted, reviewed (potentially by automated systems and, in specific cases, by humans), and stored to help secure savings, manage services, and identify opportunities for you. Emails not selected by this process are pruned, not stored long-term, and not accessed further for these purposes. While the initial selection process is automated, email header data may occasionally be decrypted for quality assurance of our logic.

Communications and Service Data:

When you authorize Zorro AI to access your accounts, we collect information related to your service interactions, including but not limited to:

  • Customer service communications
  • Purchase confirmations and receipts
  • Travel information and itineraries
  • Account status and billing details
  • Service requests and responses

Automatically collected information:

We may automatically collect certain technical data when you use our services, including usage data and device information.

How We Use Your Information

We may use your information for any legitimate business purpose, including:

  • Providing and improving our services
  • Communicating with service providers on your behalf through any necessary channel (email, phone, text, chat)
  • Managing your inbox by intercepting and removing automated notification emails generated during service provider negotiations
  • Tracking service requests and interactions
  • Personalizing your experience
  • Ensuring security and preventing fraud

How We Use Google User Data:

  • Reading your emails to identify service providers, analyze your interactions, and develop saving or service management opportunities (e.g., tracking prices, automating refund requests, identifying better rates).
  • Drafting and sending emails on your behalf to negotiate with service providers or manage your services. We only use this access to communicate with entities relevant to the services Zorro AI is performing for you.
  • Managing your inbox by filtering/deleting automated notification emails from service providers that would otherwise clutter your inbox due to our negotiations or service interactions.
  • Protecting you from unnecessary system-generated messages during our processes.
  • We do not use your Google user data for advertising purposes.
  • We do not use user data obtained through Google APIs to develop, improve, or train generalized AI or machine learning models.
  • We do not allow humans to read your email content unless: (a) It is necessary for specific messages (e.g., for troubleshooting or to assist with a complex negotiation); (b) it is necessary for security purposes, such as investigating abuse; (c) to comply with applicable law; or (d) for Zorro AI’s internal operations and even then only when the data have been aggregated and anonymized. Human review may be involved in the process of securing refunds or managing services on your behalf, which may involve reviewing information relevant to that specific request (such as your name, email, and details of the purchase or service).

Our collection and use of email data from your Gmail inbox via the Zorro AI product is primarily for providing and improving user-facing features that enhance your productivity and help you save money or manage services.

Information Sharing

We may share your information with:

  • Service providers when acting on your behalf
  • Third parties who help us operate our services
  • Successor entities in case of corporate transaction
  • When required by law or to protect rights

Your Rights

You have rights to access, correct, or delete your information. Contact hello@zorro-ai.com to exercise these rights.

Security and Retention

We implement reasonable security measures and retain information only as long as necessary for providing services, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to This Policy

We may update this policy periodically. Your continued use of our services after changes indicates acceptance.

Contact Us

Questions about this Privacy Policy: hello@zorro-ai.com

By using our services, you consent to our collection, use, and sharing of information as described in this policy.